Order FAQ

How do I place an order with S2 Media?

Orders can be placed on our website or by calling 509-919-3714.

How fast does my order ship out?

If the item is in stock, we ship within 1 day. If the item is not in stock in the quantity needed the lead time is 1-2 weeks.

What is the lead time of a custom order?

2-3 weeks, depending on requirements of the order. Expedite orders are available, please contact us for more information.

Do you ship product on test for custom orders?

This is not a routine process. Contact us if you have an expedited need for culture media.

What fill volume are the plates?

20mL is the standard fill volume, if another volume is required for your lab contact us for more information.

What is the average batch size available?

The average batch is 1400 plates.

What is included in QC testing of the culture media?

Growth promotion testing is conducted on each batch of media manufactured. The organisms have been selected to be compliant with the M22-A3 standard from CLSI.

Is there a quantity for a minimum order?

Yes, the minimum order quantity is 10 plates, which is 1 pack.

There was not a Certificate of Analysis in my shipment, how do I get one?

All CofA are available on the S2 Media website in the Technical Library. You will need the batch number to search for the CofA.

Do you offer bulk pricing?

Yes, please contact us for more information.

What is the difference between a 90mm plate and a 100mm plate?

A 90mm plate and a 100mm plate are the same thing. One measurement is the base (90mm) and one measurement is the lid (100mm).